Satellite Services


If you are looking for a fully qualified and insured installer to attend your home to carry out satellite services, we work together with a number of installers throughout Germany and The Netherlands, providing you with just one English speaking point of contact regarding your satellite service request.



Currently, our network covers:
Aachen, Bonn, Brunssum (NL), Cologne, Düsseldorf, Essen, Frankfurt, Geilenkirchen, Grafenwoehr, Heinsberg, Heidelberg, Kaarst, Kaiserslautern (K-Town, KMC), Landstuhl, Mannheim, Miesenbach, Ramstein, Schwedelbach, Spangdahlem, Vilseck, Weiden and is continuously expanding! If your location is not mentioned, please contact us as we may still be able to help.

We provide you with just one English speaking point of contact to process your order without any additional cost to you.

Depending on your status (Military / Diplomatic), services can also be free of German VAT if you are able to provide the installer with a valid VAT Form.

Installation

Installation

If you need a satellite dish installing, our network of installers are fully qualified and experienced to carry out this type of service.

Currently, our network covers:
Aachen, Bonn, Brunssum (NL), Cologne, Düsseldorf, Essen, Frankfurt, Geilenkirchen, Grafenwoehr, Heinsberg, Heidelberg, Kaarst, Kaiserslautern (K-Town, KMC), Landstuhl, Mannheim, Miesenbach, Ramstein, Schwedelbach, Spangdahlem, Vilseck, Weiden and is continuously expanding! If your location is not mentioned, please contact us as we may still be able to help.

The types of installation depend on the location and type of building you would like to have the dish mounted and also the ease of access for the installer.

Satellite dishes can be mounted on a special patio stand, wall mount or on the roof. If you would like to watch TV from more than one provider (e.g. English Sky TV & AFN), you may need to have a second dish installed due to the different angles the dishes need to be aligned to.

Please contact us if you would like to discuss the different types of satellite installations possible or if you would like for us to arrange for an installer to contact you to make an appointment. An individual non-obligatory quote will be provided by the installer directly.

If you would like more information on our offers regarding English SKY TV, please view our English Sky TV - TV∙rental∙BOX section or click here.

De-Installation

De-Installation

If it’s time for you to move home, then it could be that you need to make arrangements for your satellite dish to be removed from the property, especially if this is a condition of your landlord or tenancy contract.

Our network of qualified installers can carefully remove any satellite equipment from your property and seal any drill holes where the equipment was mounted.

Currently, our network covers:
Aachen, Bonn, Brunssum (NL), Cologne, Düsseldorf, Essen, Frankfurt, Geilenkirchen, Grafenwoehr, Heinsberg, Heidelberg, Kaarst, Kaiserslautern (K-Town, KMC), Landstuhl, Mannheim, Miesenbach, Ramstein, Schwedelbach, Spangdahlem, Vilseck, Weiden and is continuously expanding! If your location is not mentioned, please contact us as we may still be able to help.

Please contact us if you require a dish de-installation or if you would like for us to arrange for an installer to contact you to make an appointment. An individual non-obligatory quote will be provided by the installer directly.

Re-alignments

Re-alignments

If you already have a satellite dish installed on your property, but would like to have it re-aligned so you can watch TV from your desired provider, e.g. AFN, English Sky TV, German TV, we have a network of installers throughout Germany who are qualified and experienced in getting your satellite dish setup.

Currently, our network covers:
Aachen, Bonn, Brunssum (NL), Cologne, Düsseldorf, Essen, Frankfurt, Geilenkirchen, Grafenwoehr, Heinsberg, Heidelberg, Kaarst, Kaiserslautern (K-Town, KMC), Landstuhl, Mannheim, Miesenbach, Ramstein, Schwedelbach, Spangdahlem, Vilseck, Weiden and is continuously expanding! If your location is not mentioned, please contact us as we may still be able to help.

Re-aligning a dish can be very tricky if you have never done it before and not to mention also dangerous if it is located on the roof. Re-aligning a dish is not expensive and certainly not worth risking your life for.

Please contact us to discuss the type of dish re-alignment you would like to have or if you would like for us to arrange for an installer to contact you to make an appointment. An individual non obligatory quote will be provided by the installer directly.

If you would like more information on our offers regarding English SKY TV, please view our English Sky TV - TV∙rental∙BOX section or click here.

FAQs & Support

FAQs & Support
Here is a list of popular questions we are asked, hopefully they will help you, but if not, please feel free to contact us.

Q. I have a satellite dish on my roof, but when I hook it up to my receiver, I get a ‘No signal’ message. 
A. If you have checked all of the cabling to and from the satellite dish/LNB to your TV satellite receiver, and you are still not receiving a signal, then this can be a possible technical problem where you may need your cables and equipment checking, your dish realigned to the signal you need or possibly wait until the bad weather front has passed over.

Q. Can I watch German & English TV with only one satellite dish? 
A. Depending on the location and size of your dish, it is possible to use one satellite dish for both German & English TV channels. An additional LNB and other equipment may need to be installed. 

Q. Can I watch AFN & English Sky TV with one satellite dish? 
A. I’m afraid the answer is no, unless you have a special multi-focal satellite dish with 2 LNB’s. If you have a standard satellite dish, then this wouldn’t work. 

Q. Is it expensive for this service to be carried out? 
A. This is hard to predict as every home / building is different and it depends on the existing setup of a satellite dish, its foundation, the amount of work the installer has to do, the materials needed and also how many rooms you would like to have connected.

Q. Can I have the satellite connected in more than one room? 
A. Yes, this is possible. Additional equipment /LNB may need to be installed and cables fed to each room depending on your current cabling structure.  

Q. I’m in the military, can I pay for this service without paying the German VAT? 
A. If the installer in our network operating in your area accepts the VAT form, then yes, you can receive the satellite service free of German VAT. 

Q. Can I pay for the service via credit card? 
A. Yes, we accept Visa & MasterCard credit cards, cash payments and also bank transfers.

Equipment & Hardware

Equipment & Hardware

If you need to replace or upgrade some of the equipment on your satellite system, we have a catalogue of materials that can either be ordered and collected from our office, or mailed to you directly depending on your location.  

Typical equipment and hardware orders consist of:

              » Satellite dishes from 60cm - 90cm
              » Single & Quad LNBs
              » PAL to NTSC Converters SD/HD
              » Antenna Cable & Adapters
              » Regular / window connectors and much more.  

If you are entitled to VAT Free purchases (military or diplomatic status customers), then payment for hardware purchases can be made free of German VAT using a VAT Form. We accept payments via credit card, cash or bank transfer. Please contact a member of our team if the item you need is not listed and for further information regarding the VAT Free procedure.  

For more information & prices please contact us and we will help answer any questions you may have.

AFN & SKY TV

AFN & SKY TV / TV-rental-BOX

Outside the UK, English Sky TV can only be received via satellite. The same applies for AFN TV if you live off post. On most US Military installations, AFN is accessible through a cable provider, but with a correctly aligned satellite dish, AFN can also be received outside of military installations.

Although we do not supply AFN decoders, we can assist with the satellite setup if you have one and are entitled to receive and view American Forces Network TV. Our network of installers are familiar with connecting and reprogramming all models of AFN decoders and Sky boxes.

Currently, our network covers:
Aachen, Bonn, Brunssum (NL), Cologne, Düsseldorf, Essen, Frankfurt, Geilenkirchen, Grafenwoehr, Heinsberg, Heidelberg, Kaarst, Kaiserslautern (K-Town, KMC), Landstuhl, Mannheim, Miesenbach, Ramstein, Schwedelbach, Spangdahlem, Vilseck, Weiden and is continuously expanding! If your location is not mentioned, please contact us as we may still be able to help.

TV· rental·BOX

TV-rental-Box gives you the advantage to receive over 300+ English & American TV channels at affordable low monthly rates. Record, rewind and pause live TV! Series link and watch hours of your favorite TV shows! From Movies, Sports, Entertainment, Kids, Food and Documentaries… there’s something to watch for everyone. For more information view our SKY TV - TV· rental·BOX section or click here.



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